One of the challenges faced by service providers is how to effectively and efficiently
support their customers’ service issues and technical support requirements. Attempting to
build and maintain an internal service organization is generally not cost effective.
Another option, utilizing and managing hundreds of contract vendors across a broad
geographic area is complex and expensive.
MARNOEL offers the perfect solution – a managed services support program that provides quick response, high service levels and a full range of technical support at a competitive cost level. MARNOEL offers a unique competitive advantage in today’s highly competitive telecommunications market.
Benefits
Partnering with MARNOEL provides several distinct competitive advantages:
- Incremental Revenue – Provide your customers with a full range of support services at a competitive price.
- Improved Service Levels – MARNOEL response times are quick, resulting in improved customer satisfaction.
- Limit Competitive Exposure – protect your customer base by keeping competitors out of your accounts.
- Fixed Monthly Costs – convert unpredictable service costs into a fixed monthly expense per access line.
- Reduced Operational Costs – reduce the resources required to resolve customer service issues.
Support Services and Applications
MARNOEL has a growing nationwide network of over 2200 qualified service technicians. In addition, we continually interview, screen and qualify additional service technicians to provide to our customers the quickest response times and highest service levels.
MARNOEL processes real-time dispatch requests via proprietary web applications and wireless communication for the following service issues:
- Managed Services Support
- VoIP Installation and Support
- Voice and Data Router Installation and Support
- T1 and DSL Installation and Support
- Voice and Data Cabling
- Vendor Meets
- General Voice and Data Services
